Thank you for supporting our band! Please read our updated shipping policy below:
Shipping Method
We accept orders from all over the world, except Haiti, North Korea, South Korea, countries in the Middle East, Ukraine. We have the right to refuse an order if the delivery location is troublesome and it will be added to this list.
We use ELTA to ship our products worldwide. You can track your orders at ELTA Tracking.
We may also use BOX NOW to ship to Greece and you can track your orders at the BOX NOW website.
Shipping Schedule
Packages are shipped every Friday. Please ensure your orders are placed before then to be included in that week's shipment.
Pre-Order Information
If any product has [PRE-ORDER] in the title, it means that we currently do not have it in stock. Customers who pre-order any item will receive either a discount or an extra goodie as a thank you for their patience.
Returns & Refunds
All our items are carefully packaged, but in case you receive the goods damaged we can replace them, but you have to notify us by email within 2 (two) days from the day of receival and return the defect items to us.
Customers may return defective or wrong product subject to the following terms and conditions:
- The product must be returned within fourteen (14) calendar days, at the latest, from the date of purchase.
- In case of wrong product - not the ones that had been ordered, the returned product must be in same condition as was sold.
- The return shipping costs will be borne by the consumer, except when the products received are not the ones that had been ordered.
If the above conditions are met and the product return is accepted, consumers are entitled either to a store credit for the same value, in order to purchase another product, or to a cash refund, if the products had been paid for in cash. If the purchase was paid with a credit card, the transaction will be cancelled, and the refund will be send to customer account.
LVST RECORDS & WHITE TOWER reserve the right to revoke or amend its return policy at any time, by publishing the relevant new terms and conditions at its website.
Thank you for your understanding and support!
Return shipping address:
Nikolaos Patronopoulos
Agias Paraskevis 9
561 23 Thessaloniki
Greece
Email: [email protected]